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Frequently Asked Questions

What details should I include in a quote request?

The four essentials are box size in inches, box style, quantity and artwork. Add the material and finish if you know them, plus whether the boxes are for dine-in, takeaway or delivery. If you are unsure about any item, describe the burger and how it is served, and we will recommend options. The more detail you send, the closer the first quote will be.

I do not know my box size yet. Can I still ask for a quote?

Yes. Tell us what goes in the box, such as a double smash burger on a brioche bun, and roughly how tall it stands. We can suggest a size from our standard range, which runs from a 4x4x2 inch mini up to a 7x7x4 inch XL. Our guide on how to choose a burger box size helps you measure first.

How quickly will I hear back after sending the quote form?

Our support team is available 24/7, and quote requests are answered with pricing based on the details you send. Complete requests with size, style, quantity and artwork get the most accurate figure in a single reply. If anything is missing, such as a dimension, we ask rather than guess. You can also call (503) 461-4788 to follow up.

Can I send artwork later, after I see the price?

Yes. Many customers request pricing first with just the size, style and quantity, then send artwork once the numbers work. Print coverage does affect price, so describe the design roughly, such as a one-color logo or a full-color flood. When the artwork arrives, we confirm the quote and start on your free proof.

What happens after I accept a quote?

Our design team places your artwork on the dieline and sends a free 2D proof and 3D mockup. Review placement, colors, text and finish carefully, then approve or ask for changes. Production begins after approval and typically takes 7 to 10 business days, then the order ships. Support is available 24/7 if you have questions at any stage.

How do I request a physical sample?

Say that you want a sample in your quote request, along with the size, material and finish you are considering. Physical samples are useful for checking board stiffness, print color on kraft and how your burger fits. Digital proofs and mockups are free, and we will confirm what a physical sample involves for your specific box when we reply.

Can I call instead of filling out the form?

Yes, call us on (503) 461-4788, and support is available 24/7. Our mailing address is 409 N 7th Ave Unit #529, Phoenix, AZ 85013. Quotes, proofs and approvals are handled by email, so the quote form on this page is still the fastest way to get a priced reply with your size and artwork attached.

Can I attach reference photos of boxes I like?

Yes. Photos of boxes you like, sketches, mood boards and screenshots all help our designers understand the look you want. Point out what you like about each one, such as the color, the finish or the layout. We will not copy another brand's design, but references help us build something original that fits your budget and box style.

Is there a cost to get a quote or a proof?

No. Quotes, the design service, 2D proofs and 3D mockups are all free, and there are no die or plate charges. You only pay when you approve an order. Products start from $0.20 per unit with a 100-unit minimum, and US shipping is free. Ask for prices at a few quantities if you want to compare price breaks.

Do you take quote requests from outside the US?

Yes, we ship worldwide. Include your country and delivery city in the quote request so shipping can be included in the price. Shipping is free within the US, and international costs depend on the destination and order size. Production time is the same 7 to 10 business days after artwork approval, with transit time added for the route.